I believe the first 15 minutes you spend with the customer is the most important part of the job. It's where you have the opportunity to establish your first impression, build rapport, consult the customer on services needed, build value in your service and in the end generate the biggest ticket possible. I like to show up to the door in my uniform, clean, and groomed. I carry 2-3 uniforms on me each day so I can change out and not look and smell sweaty. I go the door with my clipboard and corner guards in hand. I always time the customer answering the door with me putting foot booties on...this gives a great first impression. As I walk the house with the customer I place the corner guards, they always are impressed by this. This initial display of professionism really makes an impact on the customer and makes my job easier when suggesting additional services. I walk each room and note any damage, specialty stains, pet issues, etc. With any stains I always ask them what it is, typically they do not know. I tell them we will spot it and hopefully we can get it to come out with a standard service if not we can try more stain removal techinques if they want at an additional fee. This works well for me because I think alot of people just expect everything to clean with just steam cleaning. I also think they appreciate that I will first try to get it out with my standard service and not just charge them up front. Once they agree on the services they would like performed I always make sure they understand what the expected results will be. I have them sign my work order agreeing to the price, services, and my release of liability. This ensures there won't be any question at the end of the job and protects me from any issues (hidden carpet seams that are loose, loose carpet edges, etc.) Also if I recommended any pet treatments that they declined I have them also sign off that I am not responsible for any post odors remaining in the home (I would say 50% go ahead with the services once ask to sign off) One other note on the initial walk through, I always try to identify the "story" behind why they are having the cleaning service. Are they home owners, renters, landlord? Are they moving in, moving out? How long have they lived there, how long to they plan on staying? The answers to these questions determine how I pitch my services to the customer. What are some things you guys do to make a great first impression?